Refund Policy

At Botox, we stand behind the quality of our products and want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a hassle-free refund and return policy as outlined below.

1. Eligibility for Refunds & Returns

We accept returns and offer refunds under the following conditions:
✔ Unused & Unopened Products: Must be in original packaging and in resalable condition.
✔ Damaged or Defective Items: If your item arrives damaged, defective, or incorrect, please contact us within [7] days of delivery.
✔ Reaction or Sensitivity Issues: If you experience an allergic reaction, contact us with details and photos within [2] days of use.
✔ Returns Must Be Requested Within: [X] days of receiving your order.

2. Non-Refundable Items

⛔ Used or opened skincare products (for hygiene reasons).
⛔ Gift cards and promotional items.
⛔ Sale or clearance items (unless defective or damaged).

3. How to Request a Refund or Return

1️⃣ Contact Us: Email refund@botoxserum.in or call +261056365 with your order number and reason for return.
2️⃣ Provide Proof: Attach photos of the product (if damaged or defective).
3️⃣ Return Approval: Our team will review your request and provide return instructions if eligible.
4️⃣ Ship the Item Back: Customers are responsible for return shipping costs unless the return is due to our error.
5️⃣ Refund Processing: Once we receive your return, refunds will be processed within [10] business days to your original payment method.

4. Exchanges

If you wish to exchange an item, please follow the return process and place a new order for the desired product.

5. Late or Missing Refunds

If you haven’t received a refund after [10] days, please check with your bank or credit card provider. If the issue persists, contact us at care@botoxserum.in.

6. Changes to This Policy

We reserve the right to update or modify this Refund Policy at any time. Changes will be posted on this page with an updated effective date.

7. Need Help?

For any questions about refunds, returns, or exchanges, feel free to reach out to our customer support team at:
📧 Email: care@botoxserum.shop
📍 Address: 110, Pandol Industrial, Ved Road, Surat-395004

Thank you for choosing Botox. Your satisfaction is our priority!